Privacy policy Trading Company Arenque

May 22, 2018

Your privacy is of great importance to Trading Company Arenque. We therefore adhere to the Privacy Act. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain everything we do at the web store Trading Company Arenque with information we learn about you.

If you have any questions, or want to know exactly what we keep about you, please contact webstore[.at.]arenque.xyzop with Trading Enterprise Arenque.

Processing orders

When you place an order with us, we use your personal data to handle it properly. We may give your personal information to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company.

For this purpose we use your name, address, e-mail address, telephone number and billing address. We do this based on your consent. We keep this information until your order is completed and for seven years thereafter (this is the legal retention obligation).

Provision to third parties

We cooperate with certain companies, which may receive your personal data mentioned above from us.

For order fulfillment, we cooperate with:

- Our payment provider Mollie; PayPal

- Our mail company ParcelPro; PostNL

Of these parties, PayPal and PostNL are located outside the EU.

Portal Access

With our portal you get access to a management environment where you can set up, specify and change things yourself for the store. We keep track of what you have done and when, so there is evidence of that.

For this we use your name, address, phone number and email address. We do this based on your consent. We keep this information until the end of the service to you.

Contact form and Newsletter

With the contact form you can ask us questions or make requests.

For this we use your e-mail address, IP address, name and question or comment. We do this based on your consent. We keep this information until we are sure you are satisfied with our response.

You can subscribe to our newsletter. It contains news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also unsubscribe via the portal.

Your e-mail address will only be added to the list of subscribers with your permission. This data will be kept until you cancel the subscription.

Purchasing credits

Some things at Arenque Trading works with credits, which you have to buy in advance, and where we use your personal data to handle the purchase and to register the credits.

For this we use your ip-address, e-mail address, naw-data, phone number, payment information and billing address. We do this based on your consent. We keep this information until your order is completed and for seven years thereafter (this is the legal retention obligation).

Provision to third parties

We cooperate with certain companies, which may receive your personal data mentioned above from us.

For order fulfillment, we cooperate with:

- Our payment provider Mollie; PayPal

Of these parties, PayPal is located outside the EU.

Advertising

We would like to send you advertising about offers and new products or services. We do this:

- by post

- by email

- via social media

- by phone

You can object to this advertising at any time. Each letter tells you how to do so. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. Through the portal you can also communicate this.

Location information

Sometimes it is necessary for our web store Trading Company Arenque to find out where you are. We then ask separately if we are allowed to know this and only if you then give permission, we receive this information.

For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the makers of this software (such as Google Maps) do with it. So always read their privacy statements as well.

Advertisements

Our web store displays general advertisements. Hereby we do not keep any personal data, so we do not find out if you like them.

Provision to other companies or institutions

With the exception of the partners mentioned above, we do not provide your personal data under any circumstances to other companies or institutions, except if we are legally obliged to do so (for example if the police requires it in case of suspected crime).

Our web store contains social media buttons. With these, the operators of these services collect your personal data.

Cookies

Our store uses cookies. Cookies are small files where we can store information so that you do not have to fill it in every time. But they also allow us to see that you visit us again.

When you visit our store for the first time, we show a message explaining the use of cookies. Here we will ask for your agreement to the use of these cookies.

You can disable cookies through your browser, but some things in our store will then no longer work properly.

We have made agreements with other companies that place cookies. However, we do not have full control over what they do with the cookies. Please read their privacy statements.

Google Analytics

We use Google Analytics to track how visitors use our web store. We have a processing agreement with Google. This contains strict agreements about what they are allowed to track. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security

Security of personal data is very important to us. We ensure that your data is well secured with us. We constantly adjust the security and pay close attention to what can go wrong.

Changes in this privacy statement

When our web store changes, we must of course also adjust the privacy statement. So always note the date above and check regularly for new versions. We will do our best to announce changes separately as well.

Inspection, modification and deletion of your data

If you have questions or want to know what personal data we have about you, you can always contact us. Please see the contact details below.

You have the following rights:

- get an explanation of what personal data we have and what we do with it

- access the exact personal data we hold

- To have errors corrected

- to have outdated personal data removed

- to withdraw consent

- object to certain uses

Please make sure that you always clearly identify who you are so that we can be sure we are not modifying or deleting data belonging to the wrong person.

Filing a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.

Contact details

Arenque Trading Company

Lageweg 9

9472 TD Zuidlaren